Privacy Policy

1. Introduction

Meza n Moka ("we," "our," "us," or "Company") operates as a Mediterranean restaurant and café located at 1116 E Stanley Blvd, Livermore, California 94550. We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, dine at our establishment, or interact with our services.

This policy complies with applicable federal laws including the CAN-SPAM Act, Telephone Consumer Protection Act (TCPA), and California state laws including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Join our waitlist: First name, last name, email address, phone number (optional), SMS marketing preferences
• Make a reservation: Name, contact information, party size, special requests
• Dine at our restaurant: Name for orders, payment information (processed securely by third-party payment processors)
• Contact us: Name, email address, phone number, message content
• Participate in promotions: Information necessary to fulfill promotional offers

2.2 Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent
• Referral source
• Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Service Delivery: Process reservations, manage waitlist, fulfill orders, provide customer service
• Marketing Communications: Send promotional emails, SMS messages (with your consent), opening announcements, special offers
• Operational Purposes: Analyze customer preferences, improve menu offerings, enhance dining experience
• Legal Compliance: Comply with applicable laws, respond to legal requests, protect our rights
• Fraud Prevention: Detect and prevent fraudulent activities, ensure security
• Business Analytics: Understand customer behavior, improve website functionality, optimize marketing efforts

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (email delivery, payment processing, analytics, hosting services)
• Business Partners: Partners who help us operate our restaurant (reservation platforms, delivery services)
• Legal Requirements: Law enforcement, regulatory authorities when required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: Other parties when you explicitly consent to such sharing

5. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights regarding your personal information:

5.1 Right to Know

You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collection, and the categories of third parties with whom we share it.

5.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, fraud prevention).

5.3 Right to Correct

You have the right to request correction of inaccurate personal information we maintain about you.

5.4 Right to Opt-Out

You have the right to opt out of the sale or sharing of your personal information. We do not sell personal information.

5.5 Right to Limit Use of Sensitive Information

You have the right to limit the use of sensitive personal information to only what is necessary to provide our services.

5.6 Non-Discrimination

You have the right to not receive discriminatory treatment for exercising your privacy rights.

5.7 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: hello@mezanmoka.com
• Phone: +1 (925) 290-6968

We will verify your identity before processing your request and respond within 45 days.

6. Marketing Communications

6.1 Email Marketing (CAN-SPAM Compliance)

We send promotional emails only to individuals who have opted in. Every email includes:

• Clear identification that the message is an advertisement
• Our physical business address
• A clear and conspicuous unsubscribe mechanism

You may unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.

6.2 SMS Marketing (TCPA Compliance)

We will only send SMS messages if you have provided explicit consent by checking the SMS opt-in box. Standard message and data rates may apply. You can opt out at any time by replying "STOP" to any message or contacting us.

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure servers and databases
• Access controls and authentication
• Regular security assessments
• Employee training on data privacy

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of material changes by posting the new policy on this page with a new "Last Updated" date. Your continued use of our services after such modifications constitutes your acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. California "Shine the Light" Law

California Civil Code Section 1798.83 permits California residents to request information regarding the disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

14. Accessibility

We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities. If you experience difficulty accessing any part of this policy, please contact us for assistance.